How do I return an item?

You may cancel the contract at any time but no later than 7 working days after the day you received the product by:

– sending the notice of cancellation by email ensuring that you quote your name, address and order reference number; or

– where you have already received the goods, following our returns authorization procedure – by contacting BodyHelix email at

We will provide you with return instructions along with details on how and where to send your item. Returned products must be in new condition. Wrap the item securely and include the original invoice along with your return authorization number. You must ensure that the goods are packaged adequately to protect against damage.

We will refund the payment method used once we have received and processed the item as soon as possible and in any event within 30 days of notice of cancellation. You will be liable for any charges incurred in returning the goods to BodyHelix or if you fail to return goods you will be liable for any charges incurred in relation to attempts to collect the goods. The warranty on BodyHelix products expires after 6 months. Products are guaranteed to be free of manufacturing error and can be returned for a replacement in accordance with the return policy.