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We made a mistake and sent the wrong product to Norman Gordon. Mr. Gordon contacted us. Although we wish we had not made the mistake, we were delighted to receive the following note:
“Just wanted to let you know that my replacement order was received this past Friday. As promised, the product was correct and the postage-paid return envelope was included to return the wrong item. That product was picked up via USPS on Saturday. The unexpected bonus cap was quite nice! Thanks for going the extra mile to make things right. I look forward to using my new knee brace for an extended period of time. Best wishes for a prosperous 2016!”
Norman Gordon
Helping Injured Athletes Get Back Up.
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Special Notice: In an attempt to ensure you get your package in a timely manner during the Holiday Shopping Season, from Dec 1 – Dec 25 we will be shipping all packages with Priority Mail. In an attempt to ensure you will not be a victim of a Porch Pirate, we are offering the option to ask for Signature Delivery. This option is offered FREE OF CHARGE. Please indicate in the NOTES section during checkout if you would like to take advantage of Signature Delivery.
