Face Mask FAQ

Face Mask Facts

WHO SHOULD WEAR A FACE MASK?

Just recently, the CDC shifted their stance regarding face mask usage and the general public. Now, as researchers learn more each day about how COVID-19 spreads, the CDC recommends that all individuals, with or without symptoms, wear a mask to help prevent the spread.  

HOW DO I PUT ON THE FACE MASK HELIX?

Watch this helpful video for instructions on how to put on your Face Mask Helix. 

WHEN WILL THE FACE MASK HELIX SHIP?

We are currently shipping within 2 business days. 

IS THERE AN EXPEDITED OPTION?

We are not offering expediting shipping options. We are currently shipping within 2 business days. Thank for your patience and understanding during this time as we diligently work to meet the demand. 

DOES THE FACE MASK HELIX FIT A CHILD?

The Face Mask Helix is universal fit for most. The Body Helix team has received feedback from current mask users that it will likely fit children 6 years and older. That said, as every child varies, this is merely a recommendation and proper fit and comfort will depend on each individual. 

WHAT IS THE RETURN POLICY?
At Body Helix, the health and wellbeing of our associates, customers, and communities is our top priority. Due to the current COVID-19 pandemic, we are not offering returns, exchanges, or credits.
WHAT ARE THE MASK AND FILTERS MADE OF?

As N95 or BFE material is currently unavailable, we’ve improvised, making our masks from the same advanced closed-cell fabric technology as our innovative compression sleeves. The fabric prevents fluid and germs from permeating the fabric, helping to prevent potential asymptomatic or pre-symptomatic transmission. The two washable, reusable filters likewise help cut down on potential spread.  Our filters are safe for human use and provide an electrostatic barrier. While the Face Mask Helix has not been evaluated by the FDA (a 2-year process), we followed the CDC guidelines described below to provide protection against large droplets, splashes and sprays: 

CDC Guidelines: “Fluid resistant and provides the wearer protection against large droplets, splashes, or sprays of bodily or other hazardous fluids. Protects the patient from the wearer’s respiratory emissions.”  For more information on the N95 versus a surgical mask, please click here 

WHERE ARE BODY HELIX PRODUCTS MADE?

As a veteran-owned company, our products are and always have been proudly made in the USA in our manufacturing facility located in Greensboro, NC.  

In fact, we recently partnered with other North Carolina companies in an effort to not only help mitigate COVID-19, but to also build sustainable jobs within the U.S. 

IS THE FACE MASK HELIX MACHINE WASHABLE?

We recommend that you machine wash and machine dry the Face Mask Helix and Filters before you wear them for the first time.  You can then machine wash and machine dry themafter use.  The advanced fabric science technology used to make your Face Mask Helix is safe for laundering and reuse. 

HOW OFTEN DOES THE FACE MASK HELIX NEED TO BE WASHED?

The advanced fabric science technology used to make the Face Mask Helix is safe for laundering and reuse. If worn for prolonged and high-risk wear (large gatherings, air travel, healthcare work, restaurant work), the headgear and the filter should be machine washed and machine dried after each use. If it is only worn in short-term or low-risk situations (e.g. going to the grocery store or to the pharmacy), it may be unnecessary to wash the filter after each use. 

Filters should be replaced if you are washing them more than five times a month. Please follow the guidelines of the CDC if they are not in alignment with these recommendations. Additional filters for the Face Mask Helix can be purchased here.

DOES BODY HELIX SELL REPLACEMENT FILTERS?

Yes.  Additional filters for the Face Mask Helix can be purchased here.

HOW OFTEN DOES THE FILTER NEED TO BE REPLACED?

Replace the filter monthly if the Face Mask Helix is worn at least once a week, otherwise we recommend that you replace the filter after 10-12 washes. Please follow the guidelines of the CDC if they are not in alignment with these recommendations. Additional filters for the Face Mask Helix can be purchased here.

CAN I SPECIFY A COLOR PREFERENCE?

 Due to high demand and limited resources, Body Helix is not currently offering a color preference option with purchase.