Frequently Asked Questions

Do your products contain copper?

No. Unlike what many compression companies will tell you, compression plus copper does not equal pain relief and boosted healing. According to Consumer Reports, there is “little to no reliable scientific evidence that the copper/compression combo does what manufacturers are claiming.”

Can I wash/dry my Helix?

Yes! We encourage you to wash and dry your Helix after every use. The advanced fabric science technology used to make your compression sleeve/wrap is safe for laundering and won’t affect the longevity of your Helix.

How do I put on my Helix?

Please visit this page for videos and detailed instructions on how to put on your Helix.

What is your return policy?

Body Helix proudly guarantees the quality, performance and fit of all of our products. We know once you try it on, you will see why Body Helix is different.

Try it on and if you don’t like it, we will gladly exchange it for a new size or will refund your purchase entirely.  Free return/exchange shipping is only valid on orders delivered in the U.S. While return/exchange shipping is always free, any original shipping charges will not be refunded.

Once we receive your Helix, we will process your exchange/refund in full. Please allow up to 14 days for us to process your return. Contact your card-issuing bank directly with questions about when the credit will be posted to your account.

To start a return/exchange: 

BodyHelix.com Orders, click here.

Amazon Orders, click here.

How long will delivery take?

We ship worldwide and will endeavor to ship the same day for orders placed before 2:00 p.m. Monday – Friday.

You will receive notification if any item is out of stock and we will deliver these items within 30 days.

Where are your products made?

Our products are proudly made in the USA, in our manufacturing facility located in Greensboro, North Carolina.

Do you share my contact information (that you collect on your site) with anyone?

As an e-commerce store, we collect personal information from customers and visitors such as name, age, address, email and credit card details. For obvious reasons, many want to know that this information is in safe hands, so our accessible privacy policy on our website demonstrates our commitment to security with the sensitive information collected.

We do not share any data that we collect with anyone other than the few agencies we do business with from the standpoint of improving the customer’s experience on our site (Google Analytics, etc).  These agencies WILL NOT market to you or contact you in any way.