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FAQ

FREQUENTLY ASKED QUESTIONS

Have a question about our products or company. Odds are someone else has had the same question. Please review our most frequently asked questions below. If you can’t find an answer to your question, please contact us.

GENERAL

No. Unlike what many compression companies will tell you, compression plus copper does not equal pain relief and boosted healing. According to Consumer Reports, there is “little to no reliable scientific evidence that the copper/compression combo does what manufacturers are claiming.

Yes! We encourage you to wash and dry your Helix after every use. The advanced fabric science technology used to make your compression sleeve/wrap is safe for laundering and won’t affect the longevity of your Helix.

We ship worldwide and will endeavor to ship the same day for orders placed before 2:00 p.m. Monday – Friday.

You will receive notification if any item is out of stock and we will deliver these items within 30 days.

Our products are proudly made in the USA, in our manufacturing facility located in Greensboro, North Carolina.

As an e-commerce store, we collect personal information from customers and visitors such as name, age, address, email and credit card details. For obvious reasons, many want to know that this information is in safe hands, so our accessible privacy policy on our website demonstrates our commitment to security with the sensitive information collected.

We do not share any data that we collect with anyone other than the few agencies we do business with from the standpoint of improving the customer’s experience on our site (Google Analytics, etc).  These agencies WILL NOT market to you or contact you in any way.

ACCOUNTS & PAYMENT

Click the User Icon in the top right corner, next to the Cart Icon. From here, you can create a BodyHelix account. You can also create an account during checkout.

On your My Account Page, navigate to the Settings Tab. Here you can change your email, password, and other options.

On the My Account Login page, select the “Forgot My Password” button under the Login form.

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

Click the “My Account / Order Status” link at the top right hand side of our site to print invoices.

Credits usually take 7-10 business days from the time we receive your item(s).

SHIPPING & RETURNS

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the “My Account / Order Status” link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Please see our Shipping and Returns page for updated information regarding our current return policy.

ORDER STATUS

Click the “My Account / Order Status” link at the top right hand side of our site to check your orders status.

Click the “My Account / Order Status” link at the top right hand side of our site to view orders you have placed. Then click the “Change quantities / cancel orders” link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

Click the “My Account / Order Status” link at the top right hand side of our site to track your order.

Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.