BODY HELIX EXCHANGE/RETURN PROCESS
Body Helix proudly guarantees the quality, performance and fit of all of our products. We know once you try it on, you will see why Body Helix is different.
Try it on and if you don’t like it, we will gladly exchange it for a new size or will refund your purchase entirely. Free return/exchange shipping is only valid on orders delivered in the U.S. While return/exchange shipping is always free, any original shipping charges will not be refunded.
Once we receive your Helix, we will process your exchange/refund in full. Please allow up to 14 days for us to process your return. Contact your card-issuing bank directly with questions about when the credit will be posted to your account.
PROMOTIONAL OR FREE ITEMS:
Please note that returns or exchanges are not accepted for promotional or free items.
Our products come with a twelve-month warranty. During this time, products are guaranteed to be free of manufacturing defects and can be returned for a replacement.
Custom orders refer to any order which is not a standard size or product available on our website. Custom orders are NOT eligible for return, refund, or exchange.
If you have any questions, please feel free to contact us at 336.681.5010 or via email at firstname.lastname@example.org. We welcome your feedback.