UPDATED DEC 6, 2022:
Should a manufacturing defect occur in the first 6 months, we will gladly exchange for a new item. Body Helix will ship the replacement once pictures of the defect have been presented and approved via email to customer.service@bodyhelix.com.
In all other cases, returns for a refund are accepted on unworn, like-new products within 30 days of receipt. Customer is responsible for return shipping charges. Customer has the choice to have a refund applied to their payment method or to receive store credits.
Expedited shipping charges for the original order will not be refunded.
A restocking fee of 5% will be deducted from the refund.
If the items cannot be put back into inventory because of repeated wear or damage, a fee of 50% will be deducted from the refund.
Exchanges for like-products are allowed within 30 days if the items are like-new and unworn other than to try on. Please contact customer.service@bodyhelix.com for instructions.
If you would like to exchange your product for a different item, you will receive a store credit for the price of the item which you can use towards the purchase of the item that you would like. Please contact customer.service@bodyhelix.com for instructions.
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Special Notice: In an attempt to ensure you get your package in a timely manner during the Holiday Shopping Season, from Dec 1 – Dec 25 we will be shipping all packages with Priority Mail. In an attempt to ensure you will not be a victim of a Porch Pirate, we are offering the option to ask for Signature Delivery. This option is offered FREE OF CHARGE. Please indicate in the NOTES section during checkout if you would like to take advantage of Signature Delivery.
