Body Helix proudly guarantees the quality, performance and fit of all of our products. If you are not completely satisfied with your Helix, we will gladly exchange it for a new size or will refund your purchase. Exchanges and returns are only accepted in like–new condition (unworn/unwashed) within seven business days after delivery.
Please send items to:
107 Creek Ridge Road Ste E
Greensboro, NC 27406-4439
PROMOTIONAL OR FREE ITEMS:
Please note that returns or exchanges are not accepted for promotional or free items.
EXCHANGE for the Same Product Type:
Please mail the like-new Helix to the above address and specify on the original packing slip the new size/color for which you would like to exchange.
EXCHANGE for DIFFERENT Product Type:
(Example: exchange your Adjustable Knee Helix for a Full Knee Helix) Please follow the “Return for Refund” instructions below. Then, place your new order on BodyHelix.com.
RETURN for Refund:
Please mail the like-new Helix and specify on the original packing slip your request for a refund. The refund will be returned through the original method of payment.
Our products come with a twelve month warranty. During this time, products are guaranteed to be free of manufacturing defects and can be returned for a replacement in accordance with our return policy.
Custom orders refer to any order which is not a standard size or product available on our website. Custom orders are NOT eligible for return, refund or exchange.
Please let us know if we can be of any further assistance. We welcome your feedback.