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How do I return an item?
You may cancel the contract at any time but no later than 7 working days after the day you received the product by returning the product to us along with the packing slip or other identifying information. Please make a note of a request for an exchange for a different size or a refund and we will take care of it promptly.
Return items to:
107 Creek Ridge Road Ste E
Greensboro, NC 27406-4439
To EXCHANGE Helix for a different size and/or color:Mail back to us the unworn Helix specifying on the original packing slip the different size and/or color you prefer. Returned items must be in like new condition in order to be in compliance with our exchange policy. We will be happy to accommodate your request for an exchange.To RETURN Helix for a refund:Mail back the unworn Helix and make a request on the packing slip for a refund. We will inspect it for like new condition. Returned items must be in like new condition in order to be in compliance with our return policy. Refund will be returned through the original method of payment.
To RETURN ONE TYPE OF HELIX FOR A DIFFERENT TYPE OF HELIX: (example: Knee Helix for a Full Knee Helix, Elbow Helix for a Full Elbow.)
Please follow the “RETURN Helix for a refund” instructions above. Then place your new order on our website for the new type of helix you wish to purchase.
Returned products must be in new condition. Wrap the item securely and include the original invoice, if available. Please ensure that the goods are packaged adequately to protect against damage.
We will refund the payment method used once we have received and processed the item as soon as possible and, in any event, within 30 days of notice of cancellation. You will be liable for any charges incurred in returning the goods to BodyHelix or if you fail to return goods you will be liable for any charges incurred in relation to attempts to collect the goods. The warranty on BodyHelix products expires after 6 months. Products are guaranteed to be free of manufacturing error and can be returned for a replacement in accordance with the return policy.