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We want you to be satisfied with your Body Helix purchase. Returns and exchanges are accepted in LIKE-NEW condition, no later than 7 business days after delivery.
SEND ITEMS TO:
107 Creek Ridge Road Ste E
Greensboro, NC 27406-4439
To EXCHANGE a Helix:
Mail the like-new Helix and specify (on the original packing slip) the new size/color for which you would like to exchange.
To RETURN a Helix for a refund:
Mail the like-new Helix and specify (on the original packing slip) your request for a refund. The refund will be returned through the original method of payment. Shipping charges will not be refunded. We will process your return within 30 days of notice of cancellation. You will be liable for any charges incurred in returning the products to Body Helix or if you fail to return the products you will be liable for any charges incurred in relation to attempts to collect the products.
To EXCHANGE ONE TYPE OF HELIX FOR A DIFFERENT TYPE OF HELIX:
(example: exchange Knee Helix for a Full Knee Helix) Please follow the “Return a Helix for a refund” instructions above. Then, place your new order on bodyhelix.com for the new Helix you wish to purchase.
Please ensure products are packaged adequately to protect against damage.
The warranty on Body Helix products expires after 6 months. During that time, products are guaranteed to be free of manufacturing defects and can be returned for a replacement in accordance with our return policy.
Custom orders are NOT eligible for returns, refunds or exchanges.
Please let us know if we can be of any further assistance. We welcome your feedback.
Body Helix Contact Information: