• US orders more than $100 receive FREE shipping via UPS or USPS
• For orders under $100 shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout Page where you will be offered Shipping Method choices and their prices.

• After placing your order, you may click the “My Account / Order Status” link at the top right hand side of our site to track the status of your order.
• You will receive an email confirmation when your order has shipped, along with tracking information within 24-48 hours of shipment.
• Orders placed before 1pm Mon-Fri are shipped same day (shipping holidays excluded).

Please see our Shipping and Returns page for updated information regarding our current return policy.

Please click here for more information on returning an item.

Paddle returns require prior approval.

• If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
• Our email is customer.service@bodyhelix.com

Click the “My Account / Order Status” link at the top right hand side of our site to view orders you have placed. Then click the “Change quantities / cancel orders” link to find and edit your order. Please note that once an order has shipped, the order is no longer editable.

• Click the “My Account / Order Status” link at the top right hand side of our site to track your order.
• You can also use the tracking information included in the email confirmation that you receive when the order has shipped.

Click the “My Account / Order Status” link at the top right hand side of our site to check your orders status.

• If you receive information that your order has been delivered but you have not received it, please reach out to us at customer.service@bodyhelix.com. Please provide your full name and order number.
• Unfortunately, the USPS is guilty of marking packages delivered and then not delivering them for 2-4 days. So, we require a "grace period" for those USPS packages. To date, all packages that have gone on a USPS "walkabout" have been delivered. So, please be patient.
• If you purchased the shipping insurance through Navidium during the checkout process, you will be eligible for a replacement if the package has not arrived after you have waited 3-4 days.
• If you did not purchase package protection, you will not be eligible to receive a replacement and will need to contact your carrier to file a claim.
• We make every effort to get your packages to you in a timely manner. However, we strongly suggest that you purchase package protection to protect yourself from packages that are lost or stolen.

If you receive an order that is missing an item that was not marked "out of stock", please reach out to us at customer.service@bodyhelix.com. Please be sure to provide your full name and order number.

During the checkout process, you should have seen a message with an estimated shipping date for your items that were not available for immediate shipment. There will be a similar message on your packing slip. If, after checking your invoice or your order confirmation email, you still cannot ascertain when your item will be shipped, please reach out to us at customer.service@bodyhelix.com

• None of our compression contains copper or any other added element.
• Unlike what many compression companies will tell you, copper does not boost healing. According to Consumer Reports, there is “little to no reliable scientific evidence that the copper/compression combo does what manufacturers are claiming.”

We encourage you to wash and dry your Helix after every use. The high-tech material in your Helix is designed to be clean.

If you are wearing your Helix on a regular basis, we recommend at least once a week you machine wash and machine dry your Helix.

You can also hand wash your Helix in the sink or shower and set it somewhere to dry.

• Our compression products are proudly manufactured in our facility located in Greensboro, North Carolina.
• Some of our apparel is made in the USA.
• Our pickleball products and some apparel products are made overseas.
• We source our products globally, always searching for the highest quality materials so we can make the highest-quality products.

As an e-commerce store, we collect personal information from customers and visitors such as name, age, address, email and credit card details. For obvious reasons, many want to know that this information is in safe hands, so our accessible privacy policy on our website demonstrates our commitment to security with the sensitive information collected.

We do not share any data that we collect with anyone other than the few agencies we do business with from the standpoint of improving the customer’s experience on our site (Google Analytics, etc).  These agencies WILL NOT market to you or contact you in any way.

Click the User Icon in the top right corner, next to the Cart Icon. From here, you can create a body helix account. You can also create an account during checkout.

On your My Account Page, navigate to the Settings Tab. Here you can change your email, password, and other options.

On the My Account Login page, select the “Forgot My Password” button under the Login form.

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

Click the “My Account / Order Status” link at the top right hand side of our site to print invoices.

You can also request a packing slip be emailed to you by contacting customer.service@bodyhelix.com

• We make every effort to process returns the same day they are received, if they arrive to us before 2pm Mon-Fri.
• All returns which arrive after 2pm will be processed the next business day.
• Credits usually take 7-10 business days from the time we refund your method of payment.